# Swaathi Kakarla

Co-founder and Fellow

- **[How to Close the Feedback Loop With Customers](https://featureos.com/blog/how-to-close-the-feedback-loop.md)** (2026-11-05): [Closing the feedback loop](/glossary/closing-the-feedback-loop) means telling customers what happened to their request. Three steps, what to say when the answer is no, and a one-week plan.

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