# Gong Integration Turn Gong call transcripts into FeatureOS feature requests, with deal name, stage and amount attached, so product can prioritize by revenue. - Category: Sales - Provider: FeatureOS - Website: https://www.gong.io - Documentation: https://help.featureos.app/en/articles/gong-integration-turn-customer-calls-into-feature-requests - Story: https://featureos.com/integrations/gong The Gong integration reads your customer calls, uses AI to pull out the feature requests customers mention, and sends them to a Suggestions inbox in FeatureOS. An admin approves each one as a new post or as a vote on a matching post. Every request carries the deal name, stage and amount, and when the feature ships, the rep on the call gets an email. Customers tell your sales team what they need on every call. Most of it never reaches the product team, and the part that does arrives as a vague "customers keep asking for X". The Gong + FeatureOS integration moves those requests into your feedback board with the evidence attached: a short quote, who said it, a link to the call, and the deal it belongs to. The Gong integration is available on the **Growth plan and above**. Call analysis uses your existing AI credits, with no separate charge. ## How to Connect Gong to FeatureOS 1. In FeatureOS, go to **Settings > Integrations > Gong** and click **Connect**. 2. Sign in to Gong as a **technical administrator** and click **Allow**. FeatureOS asks for read-only access: call details, call transcripts and users. 3. Choose your settings: - **Workspace IDs** limits the sync to specific Gong workspaces. - **Tracker IDs** limits it to calls where specific Gong trackers fired. - **External calls only** skips internal calls. It is on by default. - **Create customers for unmatched participants** adds call participants who are not yet in FeatureOS as customers. It is off by default. 4. Save. ## How the Gong Sync Works FeatureOS checks Gong every hour and picks up calls that ended about three hours earlier. Calls marked private in Gong are skipped. The sync is one-way: data flows from Gong into FeatureOS, and nothing is written back to Gong. For each call, AI extracts the feature requests the customer made. For every request FeatureOS stores a short verbatim quote, the speaker, a link to the call, and the deal name, stage and amount. Full transcripts and call recordings are never stored in FeatureOS. ## From Call to Shipped Feature 1. **Suggestions inbox:** extracted requests land here and nowhere else, so nothing reaches your public board without review. 2. **Review:** an admin approves a request as a new post, or as a vote on an existing post that already covers it. 3. **Revenue on the post:** each post shows the pipeline revenue tied to it. When requests come from deals in different currencies, the total is left blank rather than adding unlike currencies. 4. **Close the loop:** when the post's status moves to **Completed**, the rep on the call gets one email telling them it shipped. ## Why Teams Use Gong with FeatureOS Product managers see how much pipeline depends on each request, with the customer's own words next to it. Sales reps stop re-typing call notes into a spreadsheet and hear back when the feature they asked for ships. Leadership can rank the roadmap by revenue as well as vote count. ## FAQ ### What is the Gong + FeatureOS integration? The Gong + FeatureOS integration reads your Gong call transcripts, uses AI to extract the feature requests customers make, and sends them to a Suggestions inbox in FeatureOS. Each request keeps a short quote, the speaker, a link to the call, and the deal name, stage and amount. ### How do I connect Gong with FeatureOS? In FeatureOS, open Settings > Integrations > Gong and click Connect. Sign in to Gong as a technical administrator and click Allow. FeatureOS requests read-only access to calls, transcripts and users. ### Which FeatureOS plan includes the Gong integration? The Gong integration is available on the FeatureOS Growth plan and above, with no extra fee. Call analysis uses your existing AI credits. ### Does FeatureOS write anything back to Gong? No. The sync is one-way, from Gong to FeatureOS. FeatureOS only requests read-only access and never changes calls or data in Gong. ### Does FeatureOS store my Gong call transcripts or recordings? No. FeatureOS stores only what is needed for each extracted request: a short verbatim quote, the speaker, a link back to the call, and the deal name, stage and amount. Full transcripts and media are never stored. ### How often does FeatureOS sync Gong calls? Every hour. FeatureOS picks up calls that ended about three hours earlier. Calls marked private in Gong are skipped. ### Which calls are analyzed? By default, external calls only. You can limit the sync to specific Gong workspaces or trackers, and you can choose whether to create FeatureOS customers for call participants who are not matched to an existing customer (off by default). ### Do extracted requests go straight to my public board? No. They land in a Suggestions inbox first. An admin approves each one as a new post, or as a vote on a matching post. ### How does revenue show up on feature requests? Each post shows the pipeline revenue from the deals linked to its requests. If those deals use different currencies, the total is left blank. ### Does the sales rep find out when a requested feature ships? Yes. When a post's status becomes Completed, the rep on the call gets one email. --- Source: https://featureos.com/integrations/gong All integrations: https://featureos.com/integrations.md Product overview: https://featureos.com/featureos.md