We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing Canned Responses on FeatureOS! 💙
Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure,
- Global responses — Navigate to Boards → Customizations → Canned Responses.
- Board specific responses — Navigate to any Board → Options → Canned Responses.
To get you started, we added five common responses. Use them, edit them, but don’t destroy them. 😉
How canned responses can impact your product
Apart from it reducing the friction to get back to a customer, canned responses can also,
- Create a sense of trust among your customer base
- Boost brand image with timely responses
- Reduce time spent on mundane queries
- Avoid typo’s in your responses And we could keep going! 😃 Put this feature into action, on your dashboard now and experience these for yourself!
Check out our help article on how canned responses work and enjoy using FeatureOS! 🚀
https://youtube.com/watch?v=f8CHeWDxhHE
New to FeatureOS? Sign up for your 14 day free trial account here
Related Reading
- Our Customer Service Principles and How We Built Them - Learn the four core principles behind FeatureOS customer service.
- How to Write Release Notes (Template Included) - Learn how to write clear, engaging release notes with a repeatable process.
- What's new: Saved Filters - Save and share filters with your team for faster feedback management.
