NPS Calculator
Calculate your Net Promoter Score (NPS) instantly. Enter your survey responses below to get your score.
NPS Calculator
Use this free NPS Score Calculator to analyze your Net Promoter Score® (NPS®) data. Simply enter the number of promoters, passives and detractors and the calculator will do the rest.
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NPS Distribution
Current Survey Results
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Showing NPS distribution for this survey
What is NPS?
Net Promoter Score (NPS) is a widely adopted customer satisfaction and loyalty metric used by businesses, especially in the SaaS industry to measure how likely users are to recommend their product or service.
Based on responses to "How likely are you to recommend us?", customers are categorized as:
- Promoters (9-10): Loyal enthusiasts likely to refer others
- Passives (7-8): Satisfied but less likely to promote
- Detractors (0-6): Unhappy customers who could damage your brand
Tips for Improving Your NPS
- Follow up with detractors to understand their concerns and address issues
- Ask promoters for testimonials and referrals to leverage their enthusiasm
- Focus on converting passives by identifying what would make them promoters
- Track NPS trends over time rather than focusing on single scores
- Segment NPS by customer type, product, or touchpoint for deeper insights
Want to run NPS surveys automatically?
FeatureOS helps you collect NPS feedback, track trends, and close the loop with customers.