Collaborative & Superfast knowledge base with AI Mode
Write, edit, and publish self-service knowledge bases, product guides, and FAQs collaboratively with your team and AI assistant.
Companies building on FeatureOS
Trusted by high-velocity product teams. Scaling with the world's most ambitious builders from MVP to IPO.
Read Customer StoriesWrite articles, organize them into collections, and let us handle the rest. Everything you write is automatically optimized for AI so that your customers find the answers faster than ever before.
Meet AI Mode: Answers, not articles
AI Mode helps your readers find customized answers to their questions quickly without having to search through multiple sources. Type in your languages, and get results in seconds. It is that simple, elegant, and intuitive.
- Get customized answers from multiple articles
- Incredibly fast, accurate, and reliable
- Ask complex multi-step questions and get customized answers
- Available via widgets, and embeds too
Take your help center anywhere
In-app widgets, embeds, and integrations with live chat tools like SupportWire. Take your knowledge base anywhere your customers are. They get instant help, customized content using AI Mode, and you can do this in under 5 minutes.
- Drop-in widgets for web & in-app help
- Native integrations with chat and support tools
- Context-aware AI answers, everywhere
- Quick setup with no-code or API-based embedding
Notion-like Drag-Drop Editor
A powerful Notion-like drag-and-drop editor for creating structured documentation, guides, and knowledge bases. Add rich text, snippets, and interactive blocks without writing any code.
Multi-language Support
Create and manage content in 21+ languages so global users can read documentation in their preferred language. Multi-language support works seamlessly for both written content and AI responses.
Audio, Video, and Image Embeds
Embed audio, video, and images directly into your documentation to create engaging, media-rich content. Perfect for tutorials, walkthroughs, and product explanations.
Developer API for Automation
Use our developer-friendly API to automate documentation workflows, sync content, and integrate with your existing tools. Built for scalability and engineering teams.
Granular Access Permissions
Manage content security with granular access permissions. Control who can view, edit, or publish documentation across teams, roles, and organizations.
Document Templates
Create reusable documentation templates for FAQs, onboarding guides, SOPs, and knowledge bases. Maintain consistency and speed up content creation.
Built with care, crafted with attention to detail. Every feature is well-thought-out to help your customers find answers faster.
Assign articles to writers
Assign knowledge base articles to specific team members, track ownership, and keep documentation accurate with clear accountability.
Comments & Reactions
Collaborate directly on articles with comments and reactions, making reviews, feedback, and updates faster and more transparent.
Subscribe to articles
Let users and team members subscribe to articles and receive notifications whenever content is updated or improved.
Private Knowledge Base
Create a secure, private knowledge base with controlled access for internal teams, customers, or specific user groups.
Custom Styling
Customize the look and feel of your knowledge base to match your brand with flexible styling and layout options.
Automatic Language Detection
Automatically detect a user's language and serve the most relevant knowledge base content without manual switching.
Embed Single Article
Embed individual knowledge base articles directly into your product, website, or help center for contextual support.
FAQ for Articles
Add FAQs to articles to answer common questions quickly and improve discoverability through structured content.
You need a knowledge base tool that is super fast, performant, and easy to use for your customers. FeatureOS Knowledge Base is built to scale with your product.
Internal Documentation Website
Create an internal self-service knowledge base for your team, new hires, and partners. You control who can see your articles with granular permissions.
API Developer Documentation
Build feature-rich API or software documentation for your developers, customers and more. Code blocks, tabs, terminal templates, you have everything you need.
SOP or WoW Documentation
Your first Standard Operating Procedure (SOP) or Way of Working (WoW) documentation platform with granular controls. Create SOPs or WoW documents with ease.
Product User Manual
Create a product user manual for your customers. Share step-by-step instructions, tutorials, and other resources to help them succeed.
Public Help Center
Create a public help center for your customers. Share knowledge articles, FAQs, and other resources to help them succeed. Powered by Google-like AI Mode.
Frequently Asked Questions
Everything you need to know about FeatureOS Knowledge Base.
Yes, you can import your existing knowledge base into FeatureOS. You can use the import feature to import your existing knowledge base. Just reach out to us at [support@featureos.app](mailto:support@featureos.app) and we will help you with the import.
Yes, the knowledge base editor is powered by Kal, our custom AI engine that learns from your content and usage. You can get assistance from Kal while writing your content on Knowledge Base.
Yes, the knowledge base editor supports Markdown, making it easier to write and format your content. There area other keyboards shortcuts available to make your content creation process faster.
Yes. Knowledge Base integrates deeply with other FeatureOS modules like feedback boards, roadmaps, and changelogs. You can quickly reference your knowledge base articles in other modules.
There are multiple way to add FeatureOS Knowledge Base to your website.
1. Link to Knowledge Base: You can add a link to your knowledge base on your website. You can also map a custom domain to your knowledge base to keep your branding consistent.
2. Embed Knowledge Base: You can embed your knowledge base on your website. This is useful if you want to give your customers access to your knowledge base on your website.
3. Use API: You can use our API to integrate your knowledge base with your website. This is useful if you want to give your customers access to your knowledge base on your website.
4. Use Knowledge Base Widget: You can embed a pop-up widget on your website or in your product to give your customers access to your knowledge base quickly.
Yes, you can have multiple languages to your articles on your knowledge base. You can also ask FeatureOS AI to translate your articles to multiple languages.
Not yet. But we are working on it.
Yes, FeatureOS Knowledge Base comes with a lot of useful analytics to help you understand how your customers are using your knowledge base. Right from your FeatureOS Admin Dashboard, you can see the number of views, top articles, and more.
Yes, FeatureOS Knowledge Base supports SSO. You can use your existing SSO credentials to log in to your knowledge base.
Yes, you can enable Private Knowledge Base option from your FeatureOS Admin Dashboard. This will make your FeatureOS Knowledge Base only accessible to your team.
Yes, you can add videos to your FeatureOS Knowledge Base articles. You can use the video embed feature to add videos to your articles.
Yes, you can add files to your FeatureOS Knowledge Base articles. You can use the file upload feature to add files to your articles.
Can't find what you're looking for? Contact us at support@featureos.app