How Remnote uses FeatureOS to centralize customer feedback
With FeatureOS,
Remnote is more transparent.
" Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work – all at a very reasonable price. "
- Soren Bjornstad, Product at Remnote
Remnote's Challenges
Although we got plenty of feature requests through existing channels, they would often get lost, as we would have to remember to write them down in our issue tracker or team documents.
We also had no consistent way to figure out how many people were interested in something, and our public roadmap was constantly getting out of date because we had to remember to update it based on internal documents.
Other feedback platforms were very expensive for an early-stage startup, so we put off coming up with a better solution.
FeatureOS's Impact
Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work – all at a very reasonable price.
SSO based on our product's accounts is fantastic – despite using a third-party tool for gathering feedback, nobody has to create an extra account.
10,000 requests. One roadmap.
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