Feedback Maturity Assessment

Five areas of your feedback process: how you collect it, how you prioritize it, how you communicate decisions back to customers, how broadly your team can access feedback, and how you measure results. The score reflects how structured and repeatable your process is across all five.

Most product teams land between 40-60% the first time they take it. Above 70% and you're ahead of the pack. Below 30% usually means feedback lives in scattered Slack threads and email inboxes with no formal process, which is totally normal for early-stage teams.

Your category scores get fed to an AI model that focuses on your weakest areas first. The suggestions come from patterns common across product teams at different stages. Treat them as starting points, not instructions - your context will shape what actually makes sense to act on.

Yes - quarterly works well. Track how your score changes as you improve your processes. It's a lightweight way to hold yourself accountable without building a whole reporting dashboard around it.

It's actually the most useful outcome. If your PM thinks collection is a 4 but your CS lead says it's a 2, you've surfaced a real gap. Use the disagreement as a conversation starter instead of trying to agree on one "correct" answer.