Userback is built for visual feedback and bug reports: annotated screenshots, session replay and console logs, with a feature portal and surveys on higher plans. FeatureOS is built for the feature-request loop: boards, roadmap, changelog, knowledge base and surveys from $60/month for 5 seats.
A customer upvotes Dark mode on the public FeatureOS portal; in the admin panel it climbs the vote-sorted list to the top with 66 votes, goes Planned, then Shipped with a changelog entry and a help article, and syncs to Slack, Jira, Linear and Intercom.
FeatureOS vs Userback
Feature Comparison
FeatureOS leads in 10 features that Userback does not offer
FeatureOS
$60/mo
Seat bundles (5/10/15 seats, +$15/seat)
All 20 features included
FeatureOS includes 10 more features than Userback
| Feature | FeatureOS | Userback |
|---|---|---|
| Core Modules | ||
| Feedback Boards | Yes | Yes |
| Product Roadmaps | Yes | Yes |
| Changelog / Release Notes | Yes | No |
| In-app Surveys & Forms | Yes | Yes |
| Knowledge Base / Docs | Yes | No |
| AI & Analysis | ||
| AI Sentiment Analysis | Yes | No |
| AI Duplicate Detection | Yes | Yes |
| AI Included in Plan | Yes | No |
| Feedback Collection | ||
| In-app Feedback Widget | Yes | Yes |
| Public Voting Portal | Yes | Yes |
| Guest Submissions | Yes | No |
| Announcements | ||
| In-app Notifications | Yes | No |
| Email Notifications | Yes | No |
| Scheduled Posts | Yes | No |
| Integrations | ||
| Jira / Linear / GitHub | Yes | Yes |
| API Access | Yes | Yes |
| Slack Integration | Yes | Yes |
| Pricing & Access | ||
| Free Trial | Yes | No |
| Unlimited End Users | Yes | No |
| White-labeling | Yes | Yes |
Main Differences That Actually Matter
Short answer: pick Userback if you need screenshot bug reports and session replay. Pick FeatureOS if you need a public place for feature requests, a roadmap and a changelog. Some teams run both.
Pricing, checked 2026-11-04
- Free: $0. 2 seats, 2 sites, feedback kept for 7 days.
- Team: $39/month billed annually, or $49 billed monthly. 5 seats, 5 sites. Feature Portal is an add-on.
- Business: $89/month billed annually, or $119 billed monthly. 15 seats, 25 sites. Adds session replay, surveys, the Feature Portal and AI insights.
- Business Plus: $159/month billed annually, or $199 billed monthly. 25 seats, 50 sites. Adds the REST API, webhooks and logo removal.
- Enterprise: price not published. Adds SSO.
FeatureOS Starter is $60/month billed monthly ($600/year billed annually) for 5 seats, with a 14-day free trial; extra seats are $15/month.
Source: userback.io/pricing and userback.io, checked 2026-11-04. Prices in USD.
Recommendations by team type
- Agency or QA team collecting website bug reports: Userback. That is what it is built for.
- Two people on a zero budget: Userback Free, if 7 days of feedback history is enough.
- Product team running a public feedback board and roadmap: FeatureOS. Voting, roadmap and changelog are in every plan.
- Team that wants bug capture and feature voting in one tool: Userback Business covers both. FeatureOS covers feature requests, not screenshot bug reports.
The feature table reflects what each vendor lists on its own site. A "no" means we could not find it listed, not that it can never be done. Spot an error? Tell us and we will fix it.
Advantages
Why Teams Choose FeatureOS Over Userback
Changelog and knowledge base included
We found no changelog or knowledge base product on Userback's site. FeatureOS includes both, so you can announce what shipped and host docs in the same tool.
Feature voting without an add-on
Userback's Feature Portal is a paid add-on on Team (from $31/month billed annually) and included from Business ($89/month billed annually). FeatureOS boards and roadmap are in every plan.
Surveys on the first plan
Userback User Surveys start on Business. FeatureOS includes forms and surveys on Starter.
Strengths
Where Userback Shines
An honest look at what Userback does well
Visual bug reports
Annotated screenshots and video from a widget or browser extension. Business and above add console logs, network requests and custom data for developers.
Session replay tied to feedback
Business attaches session replays to feedback; Business Plus can record all sessions.
A free plan
Free forever for 2 seats and 2 sites, with feedback kept for 7 days.
Which tool
Which Tool is Right for You?
Honest take based on your situation
Choose Userback if you...
- Your main job is QA and bug reporting
- You want session replays attached to feedback
- Developers need console logs with every report
- A 2-seat free plan is enough for now
Choose FeatureOS if you...
- Your main job is collecting and prioritizing feature requests
- You want a public changelog to close the loop
- You want a knowledge base in the same tool
- You want boards and surveys without add-ons
TRUSTED BY THE BEST
1,500+ teams ship with FeatureOS.
Product, support, and leadership teams run their feedback loop on FeatureOS.
“Pricing felt right.Product felt intuitive.They even built a new feature for us!”
“Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work - all at a very reasonable price.”
“Building a new product brings endless feedback.We used FeatureOS to streamline this: CSMs assess impact before requests hit the backlog.Result: less noise for product, clearer priorities, and customers who feel heard.”
Customers
What teams say about FeatureOS
From product teams using FeatureOS
“Pricing felt right. Product felt intuitive. They even built a new feature for us!”
Michael Eckstein Product Marketing Manager at Buffer“FeatureOS is a key partner for Scenario. It centralizes public feedback, roadmaps, changelogs, and tutorials in one place.”
Herve Nivon Co-founder and CTO of Scenario“By analyzing the feedback we were collecting, we identified areas where we needed to improve.”
Hanna Polynkevych Product Manager at PeopleforceCompare
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FAQ
Frequently Asked Questions
Common questions about Userback vs FeatureOS
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