Document360 vs UserVoice
Head-to-Head
Trying to decide between Document360 and UserVoice? Here's the full breakdown on features, pricing, and how FeatureOS fits in.
The Quick Version
Three options, side by side
Document360
AI-powered knowledge base platform
From $149/project/mo (Standard)
UserVoice
Enterprise feedback management with CRM integration
From $899/mo (Growth)
FeatureOS
All-in-one feedback loop: boards, roadmap, changelog, docs, surveys
From Free (Starter)
Pricing Comparison
Document360 uses per project. UserVoice uses flat rate, annual commitment. FeatureOS uses per seat, flat rate.
| Detail | Document360 | UserVoice | FeatureOS |
|---|---|---|---|
| Starting price | $149/project/mo | $899/mo | Free |
| Entry plan | Standard | Growth | Starter |
| Pricing model | Per project | Flat rate, annual commitment | Per seat, flat rate |
Feature Comparison
Side by side, no spin
| Feature | Document360 7/20 | UserVoice 12/20 | FeatureOS 20/20 |
|---|---|---|---|
| Core Modules | |||
| Feedback Boards | |||
| Product Roadmaps | |||
| Changelog / Release Notes | |||
| In-app Surveys & Forms | |||
| Knowledge Base / Docs | |||
| AI & Analysis | |||
| AI Sentiment Analysis | |||
| AI Duplicate Detection | |||
| AI Included in Plan | |||
| Feedback Collection | |||
| In-app Feedback Widget | |||
| Public Voting Portal | |||
| Guest Submissions | |||
| Announcements | |||
| In-app Notifications | |||
| Email Notifications | |||
| Scheduled Posts | |||
| Integrations | |||
| Jira / Linear / GitHub | |||
| API Access | |||
| Slack Integration | |||
| Pricing & Access | |||
| Free Plan | |||
| Unlimited End Users | |||
| White-labeling | |||
Key Differences
What each tool has that the other doesn't
Document360 has, UserVoice doesn't
- ✓ Knowledge Base / Docs
UserVoice has, Document360 doesn't
- ✓ Feedback Boards
- ✓ Product Roadmaps
- ✓ Public Voting Portal
- ✓ Email Notifications
- ✓ Jira / Linear / GitHub
- ✓ Unlimited End Users
Only FeatureOS has
- ✓ Changelog / Release Notes
- ✓ In-app Surveys & Forms
- ✓ AI Duplicate Detection
- ✓ Guest Submissions
- ✓ In-app Notifications
- ✓ Scheduled Posts
- ✓ Free Plan
Which One Fits Your Situation?
Honest breakdown, no sales pitch
Pick Document360 if:
- ✓ AI-powered knowledge base platform fits your workflow
- ✓ You need knowledge base / docs
- ✓ Per project works for your budget
Pick UserVoice if:
- ✓ Enterprise feedback management with CRM integration fits your workflow
- ✓ You need feedback boards and product roadmaps
- ✓ Flat rate, annual commitment works for your budget
Pick FeatureOS if:
- ✓ You want the full loop in one tool, not stitched together
- ✓ Predictable pricing matters more than enterprise features
- ✓ You need changelog / release notes and in-app surveys & forms (neither competitor has these)
- ✓ You'd rather be live today than configuring for two weeks
Ready to See for Yourself?
Full platform, 30 days, no credit card. If you're coming from Document360 or UserVoice, we'll handle the migration.
30-day trial - No credit card - Migration help included
Dig Deeper
Head-to-head comparisons if you've narrowed it down