PhishingBoxPhishingbox Empowers Users in Product Decision-Making with FeatureOS
Phishingbox improves security with phishing simulation and ongoing cybersecurity training for employees. Phishingbox uses FeatureOS to centralize, organize, and respond to customer requests in one place.
"FeatureOS has allowed our users to put a hand on the wheel and help our product team make the best decisions for all of our users."
- Casey O'Grady, Product at Phishingbox
PhishingBox's Challenges
Customer feedback is both extremely important and often challenging to gather and quantify in a meaningful way, we didn't have a good way to do that outside of support tickets and individual phone calls.
FeatureOS's Impact
FeatureOS has provided us with a single source of truth for user feedback, we use the tool to allow our users to pitch feature and integration ideas to us for potential development prioritization and the response has been overwhelming in the best way possible.
Users are interacting with one another on posts, providing their own thoughts and viewpoints, and upvoting what they think they see potential value in.
FeatureOS has allowed our users to put a hand on the wheel and help our product team make the best decisions for all of our users, not just those accounts with the loudest voices or deepest pockets.
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