Canny charges per tracked user. We charge per seat. Here's how that actually plays out in real costs, plus what you get (and don't get) with each platform.
FeatureOS vs Canny
Feature Comparison
FeatureOS leads in 7 features that Canny does not offer
FeatureOS
$60/mo
Seat bundles (5/10/15 seats, +$15/seat)
All 20 features included
FeatureOS includes 7 more features than Canny
| Feature | FeatureOS | Canny |
|---|---|---|
| Core Modules | ||
| Feedback Boards | Yes | Yes |
| Product Roadmaps | Yes | Yes |
| Changelog / Release Notes | Yes | Yes |
| In-app Surveys & Forms | Yes | No |
| Knowledge Base / Docs | Yes | No |
| AI & Analysis | ||
| AI Sentiment Analysis | Yes | No |
| AI Duplicate Detection | Yes | Yes |
| AI Included in Plan | Yes | Yes |
| Feedback Collection | ||
| In-app Feedback Widget | Yes | Yes |
| Public Voting Portal | Yes | Yes |
| Guest Submissions | Yes | Yes |
| Announcements | ||
| In-app Notifications | Yes | No |
| Email Notifications | Yes | Yes |
| Scheduled Posts | Yes | No |
| Integrations | ||
| Jira / Linear / GitHub | Yes | Yes |
| API Access | Yes | Yes |
| Slack Integration | Yes | Yes |
| Pricing & Access | ||
| Free Trial | Yes | Yes |
| Unlimited End Users | Yes | No |
| White-labeling | Yes | No |
Main Differences That Actually Matter
Canny charges per tracked user. FeatureOS charges per team seat. Here is what each one costs and where each one wins.
Canny pricing, verified 2026-10-29
| Plan | Price | Tracked users | Managers |
|---|---|---|---|
| Free | $0 | 25 | 5 |
| Pro | From $79/mo billed yearly, $99/mo billed monthly | 100+ | 10 |
| Business | Custom | 5,000+ | Custom |
Source: canny.io/pricing, verified 2026-10-29. A tracked user is anyone who posts, votes or comments, including feedback Autopilot finds for you. Pro price rises with tracked users. PM integrations (Jira, Linear, GitHub) start on Pro. SSO starts on Business. Free and Pro cannot remove Canny branding.
FeatureOS pricing
Starter $60/mo with 5 seats, Growth $120/mo with 10, Business $250/mo with 15. Extra seats are $15/mo each. Annual: $600, $1,200 and $2,500 a year. No limit on end users, voters or commenters. 14-day trial, extendable to 30. Startups can get 6 months of Starter free through the Startup Program.
What that means
Small and quiet? Canny Free costs nothing and FeatureOS does not have a free plan. Once you need PM integrations, Canny Pro starts at $948 a year for 100 tracked users and goes up as more customers vote. FeatureOS Starter is $600 a year whether 50 or 50,000 customers vote.
Canny is ahead on Autopilot, which pulls feedback out of support tickets and sales calls. FeatureOS includes in-app surveys and forms, a knowledge base and AI sentiment analysis, which Canny does not offer. Both have boards, roadmaps, a changelog, Jira/Linear/GitHub and API access.
Switching
FeatureOS has a built-in Canny import. See how the move from Canny works →
Related Resources
Canny Pricing Breakdown 2026 · Hidden Costs of Canny · FeatureOS Pricing · Switch from Canny
Advantages
Why Teams Choose FeatureOS Over Canny
Pricing Model
Canny charges based on how many users engage with your feedback board. We charge per team seat. If your product is growing, Canny gets expensive fast. We don't.
What's Included
We include surveys, knowledge base, and AI analysis from day one. Canny focuses on feedback boards (which they do well), but you'll need other tools for surveys and docs.
Predictability
Our pricing doesn't spike when you launch a feature or run a campaign. You know what you'll pay each month based on team seats, not user engagement.
Support
You'll talk to actual humans here, not bots. We're a smaller team, so response times are faster and you work with people who know the product inside out.
Built-in Canny import
Paste your Canny API key and FeatureOS pulls in your boards, posts, votes, comments, tags and owners. Then you map Canny statuses to yours.
Strengths
Where Canny Shines
An honest look at what Canny does well
Autopilot on every plan
Canny's Autopilot pulls feedback out of Intercom, Zendesk, Gong and other sources, dedupes it, and is included on every plan, Free too. FeatureOS does not capture feedback from sales calls. If that matters most, Canny is ahead.
A real free plan
Canny Free covers 25 tracked users and 5 managers. FeatureOS has no free plan: a 14-day trial, then from $60/mo.
Clean, intuitive feedback UX
Universally praised for its upvoting interface. End users find it easy to submit and vote on feedback without any training.
Which tool
Which Tool is Right for You?
Honest take based on your situation
Choose Canny if you...
- You're early stage and 25 tracked users on the Free plan is enough
- You want AI to capture feedback from support chats and sales calls
- You prefer specialized tools over all-in-one platforms
- You're okay managing separate tools for surveys and docs
- Your user engagement is low and will stay that way
Choose FeatureOS if you...
- You have 100+ users actively engaging with feedback
- You want predictable pricing that doesn't spike
- You need surveys, knowledge base, and feedback in one place
- You're growing and don't want pricing penalties for success
- You value having everything in a single platform
TRUSTED BY THE BEST
1,500+ teams ship with FeatureOS.
Product, support, and leadership teams run their feedback loop on FeatureOS.
“Pricing felt right.Product felt intuitive.They even built a new feature for us!”
“Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work - all at a very reasonable price.”
“Building a new product brings endless feedback.We used FeatureOS to streamline this: CSMs assess impact before requests hit the backlog.Result: less noise for product, clearer priorities, and customers who feel heard.”
Customers
What teams say about FeatureOS
From product teams using FeatureOS
“FeatureOS allows us to capture and manage feedback across multiple products from a common, easy to use tool.”
Louis Docherty Director, Customer Success at Komo Technologies“Every post is automatically transferred to our project management tool, where we can start working on it right away.”
Anna Carina Product at Anny“Our customers love using it. They instantly see the benefits and love the transparency on what is coming next.”
Francesca Firth Product at Premier SystemsMigration
Ready to switch from Canny?
FeatureOS has a built-in Canny import. Paste your Canny API key, map your statuses, and your boards, posts, votes and comments come across. Need a hand? We help for free.
- Free migration assistance
- No credit card required
- GDPR compliant
Reviews
What Reviewers Say About Canny
From G2, Capterra, and other review platforms
Negative: Pricing punishes growth
Tracked-user pricing means costs spike as your community grows. Every new voter or commenter is a tracked user. Pro starts at 100 tracked users and Canny upgrades you to the next tier when you pass your limit, unless you set a spend cap.
Negative: Cancellation is difficult
Canny removed self-serve cancellation. Multiple reviewers report being routed through AI chatbots and needing to chase refunds after failed cancellation attempts.
Negative: Limited reporting and analytics
Reviewers consistently flag basic reporting. No custom reports, no revenue-based segmentation, no trend tracking without manual exports.
Negative: White-label requires top-tier plan
Removing "Powered by Canny" is not available on Free or Pro. It sits on the custom-priced Business plan.
Positive: Clean, intuitive feedback UX
Universally praised for its upvoting interface. End users find it easy to submit and vote on feedback without any training.
Positive: Transparent public roadmap
Product teams love that customers can track roadmap status in real time, reducing "when is this coming?" support tickets.
“When you are charged more every time that feedback loop grows, that is not a feedback tool. That is a growth tax.”
Sourced from public review platforms. Last checked March 2026.
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