Featurebase Pricing 2026: $29-$99/Seat for Support + Feedback
Featurebase combines support and product feedback starting at $29/seat/month. Here's the full pricing breakdown, what each plan includes, and where costs can surprise you.
Featurebase has done something interesting in the last couple of years: they've moved from a pure feedback tool into something closer to a support + feedback platform. You get a help center, AI agent, live chat, feedback boards, roadmaps, surveys, and changelog — all in one place. That's genuinely useful.
But the pricing has gotten more complicated as a result, and there are a few places where costs can surprise you if you're not paying close attention. Let me walk through what each plan actually includes, where the gotchas are, and how to think about it for your team size.
Note: Read the full comparison at Featurebase vs FeatureOS.
Featurebase Pricing Plans in 2026
Featurebase has four main tiers plus a startup program and some add-ons. All prices below are annual billing.
Free Plan — $0
The free plan is genuinely usable, which I appreciate. You get:
- 1 seat
- Live chat
- Unlimited conversations
- Help center (up to 50 articles)
- 1 feedback board
- 1 roadmap
- 1 survey
- Changelog with 100 email notifications per month
If you're a solo founder or a very early-stage team, this is a solid starting point. The 50-article limit on the help center is fine early on, but you'll likely outgrow it within a year.
Growth Plan — $29/seat/month (annual)
This is where most small teams land. At $29/seat/month billed annually, Growth adds:
- Fibi AI Agent (their AI support agent)
- AI resolutions at $0.29 each
- Email support
- Custom domains
- Basic analytics
- Integrations (Slack, Intercom, Jira, Linear, etc.)
- 5 feedback boards
- 5 roadmaps
- 3 surveys
The Fibi AI Agent is genuinely impressive — it can resolve support tickets automatically using your help center content. But pay attention to that $0.29/AI resolution line item. If your AI agent handles 500 tickets a month, that's $145 on top of your seat costs. It can add up fast if you're actively using it and not tracking it.
Professional Plan — $59/seat/month (annual)
Professional doubles the price and unlocks the workflow features:
- Everything in Growth
- Workflows and automations
- SLAs
- User segmentation
- Multilingual support
- API and webhooks
- 20 free Lite seats
- 10 feedback boards
- 10 roadmaps
- 10 surveys
The 20 free Lite seats is a nice touch — it lets you give read/comment access to a lot of people without paying full seat prices. If you're a support-heavy team that needs SLAs and automations, this tier makes sense.
Enterprise Plan — $99/seat/month (annual)
Enterprise is for larger organizations that need multi-brand setup and compliance features:
- Everything in Professional
- Multi-brand workspace
- Custom admin roles
- Admin SSO
- Azure DevOps and Active Directory
- Custom invoicing
- 50 free Lite seats
- Unlimited boards, roadmaps, and surveys
The Hidden Costs Worth Knowing About
This is the section most pricing articles skip. Here's where Featurebase costs can surprise you:
AI resolution metering. Growth plan charges $0.29 per AI resolution. At first this seems small, but if you're running an AI-first support operation and your agent handles thousands of tickets, you're looking at a meaningful variable cost on top of your per-seat base. Budget for it.
Branding removal. Removing "Powered by Featurebase" branding costs $69/month — and it's only available on Professional and Enterprise plans. That's $828/year just to remove their logo. It's not unreasonable for enterprise, but it stings a bit on a $59/seat plan.
Per-seat scaling. This is the big one. As your team grows, the cost scales linearly. 5 support agents on Growth = $145/month. 10 agents = $290/month. 15 agents = $435/month. Compare that to flat-seat-count tools and the math shifts quickly for growing teams.
AI Copilot. Each agent gets 10 free AI-assisted conversations per month. For unlimited AI Copilot, it's $19/agent/month on top of the plan price.
Featurebase Startup Program
Here's something I genuinely think is great: Featurebase offers 86% off the Professional plan for companies less than 2 years old with fewer than 6 employees, plus 1 year free of Fibi AI. That's a real deal for early-stage teams. If you qualify, it's worth applying before you commit to anything.
What Does Featurebase Actually Cost for a Real Team?
Let's run through a few scenarios so this isn't just abstract:
| Team Size | Featurebase Plan | Monthly Cost (Annual) | FeatureOS Starter | Difference |
|---|---|---|---|---|
| 3 seats | Growth | $87/mo | $60/mo (5 seats) | Featurebase +$27/mo |
| 5 seats | Growth | $145/mo | $60/mo (5 seats) | Featurebase +$85/mo |
| 5 seats | Professional | $295/mo | $60/mo (5 seats) | Featurebase +$235/mo |
| 10 seats | Growth | $290/mo | Custom | — |
For a 5-person team on Growth: Featurebase is $145/month, FeatureOS Starter is $60/month. That's a real difference. Whether it's worth it depends on whether you need the support+AI functionality that Featurebase adds — if you're primarily collecting product feedback, you're probably paying for features you won't use.
If you need a full support platform with AI resolution, help center, and live chat combined with feedback — Featurebase's pricing is actually competitive with point solutions. You'd pay similar or more stitching together Intercom + Canny.
Is Featurebase's Free Trial Any Good?
Featurebase offers a free trial on paid plans. No credit card required, which I appreciate. You get a real sense of the product before committing.
Featurebase vs FeatureOS: Which Makes Sense?
Honest answer: it depends what you're trying to solve.
Featurebase makes sense if:
- You need live chat + help center + AI support agent in the same tool as your feedback boards
- You qualify for the startup program (86% off is significant)
- You're moving away from a dedicated support tool and want everything consolidated
- You need SLAs and support workflows (Professional tier)
FeatureOS makes sense if:
- You're primarily focused on collecting and managing product feedback
- You want predictable flat-rate pricing that doesn't scale per seat
- You don't need live chat or AI support ticketing
- You want a cleaner alternative that focuses on the feedback loop, roadmaps, and changelog
For a deeper feature comparison, check out the Featurebase alternatives guide.
The Bottom Line
Featurebase's pricing is reasonable for what it offers, especially if you genuinely use the support features. The Growth plan at $29/seat is competitive if you're consolidating support + feedback. The Professional plan at $59/seat unlocks the workflows that make a support operation actually scale.
But it's a per-seat tool, and per-seat pricing always has a ceiling. A 10-person team on Professional is paying $590/month. For pure feedback management without support, that's hard to justify when flat-rate alternatives exist.
The two specific things to watch: AI resolution metering adds up if you're not tracking it, and branding removal is $69/month extra on top of an already mid-tier price. Budget for both if they matter to you.
If you want to compare directly, see FeatureOS pricing or start a free trial. We're not for everyone, but the pricing is transparent and there's no per-seat scaling.