Crisp.im
Bring your Crisp.im chat conversations into your FeatureOS Suite with seamless chat widget integration and ticket management.
Crisp is a modern messaging platform that helps businesses deliver a smooth customer journey with tools like live chat, chatbots, helpdesk, and drip campaigns. By adding Crisp to your FeatureOS portal, you give your users a direct way to engage with your team in real time while leaving feedback or checking product updates.
This integration transforms your feedback portal into a two-way communication hub, users can share requests, ask questions, or get support without leaving the page.
Getting Started with Crisp + FeatureOS
- Sign into your Crisp account at app.crisp.chat.
- In your Crisp dashboard, check the URL to find your Website ID.
- Example:
https://app.crisp.chat/settings/website/66dd3d83-5159-477b-866a-82092b1658db/ - Here, the Website ID is:
66dd3d83-5159-477b-866a-82092b1658db.
- Example:
- In FeatureOS: Go to Dashboard → Organization Settings → Integrations → Chat Widgets.
- From the dropdown, choose Crisp.
- Paste your Website ID → click Update.
Your Crisp chat widget will now appear in your FeatureOS portal.
Why This Helps
- Live support: Let customers chat with you while leaving feedback.
- Chatbots included: Automate conversations and answer FAQs instantly.
- Unified experience: Keep support, product updates, and feedback in one place.
Frequently Asked Questions
Common questions about the Crisp.im integration.
It embeds the Crisp chat widget inside your FeatureOS portal, giving users access to live chat, bots, and other Crisp features alongside your feedback boards.
Copy your Website ID from the Crisp dashboard URL, then paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Crisp.
Log into Crisp, navigate to Settings → Website, and check the URL. The Website ID is the unique string in the link.
Yes. Any automations you've configured in Crisp (chatbots, drip campaigns, etc.) will also work inside your FeatureOS portal.
Teams that want to combine real-time support and customer engagement with product feedback collection in one seamless experience.
Can't find what you're looking for? Contact us at support@featureos.app