monday.com is where a lot of product and operations teams plan the work. FeatureOS is where customers tell you what to build. The monday.com + FeatureOS integration connects the two, so feedback can become monday.com items and status updates can flow back to the people who asked.
Push posts to monday.com automatically when they match rules you set, or send a single post in one click. Link a post to an item that already exists. Keep statuses in sync in both directions. Inside monday.com, the FeatureOS Item View shows the linked posts so your team can see what customers asked for without leaving the board.
How to Connect monday.com to FeatureOS
Install the FeatureOS app once per monday.com account. A monday.com admin, or a member allowed to install apps, can do this. Then connect monday.com from FeatureOS:
- In FeatureOS, go to Dashboard > Organization Settings > Integrations > monday.com > Connect.
- Sign in to monday.com and approve the permissions FeatureOS asks for.
- You will land back in FeatureOS, ready to set push rules and status sync.
FeatureOS uses webhooks to hear about status changes on the boards you sync. The monday.com account you connect must have access to those boards. See the monday.com integration help guide for step-by-step setup.
Automatic Push to monday.com
A push rule tells FeatureOS which posts to send to monday.com, and where to put them. You can create more than one rule. For example, bugs can go to your engineering board and feature requests to your product board.
For each rule, you choose the monday.com board (and optionally a group), the FeatureOS boards and status that should match, and whether to push when a post is created, when it is approved, or both. Only boards with at least one status column are listed. You can also limit a rule to certain tags or to changes made by certain team members.
When FeatureOS pushes a post, it creates an item with the post's title, adds an update with a link back to the FeatureOS post, and links the item to the post so status sync can start. A post is pushed to monday.com only once. If more than one rule matches, FeatureOS uses the first rule in your list.
Status Sync Between FeatureOS and monday.com
Status sync rules keep FeatureOS posts and monday.com items in step. Each rule works in one direction.
In monday.com, each board has its own status columns with their own labels, and a board can have more than one status column. In a sync rule, you pick the board, then the status column, then the status. If the board has just one status column, FeatureOS picks it for you.
FeatureOS to monday.com: When a post moves to a status in FeatureOS, FeatureOS updates the status column of every monday.com item linked to it. You can add a board-specific rule when labels differ from board to board. That rule overrides a general rule for items on that board.
monday.com to FeatureOS: When an item's status changes in monday.com, FeatureOS updates the linked post. You choose whether to update the post as soon as one linked item reaches that status (Any), or only when every linked item has reached it in the same column (All). You also choose whether voters and subscribers get the usual status-change notification.
If your organization uses custom statuses, you can turn on sync by custom status so your rules match those custom statuses instead of the default ones.
Create or Link Items from a FeatureOS Post
You can also connect a post to monday.com yourself, from the post's page in FeatureOS:
- Create a new item: Choose a board and a group, set the item's title, and optionally assign a person and choose a starting status.
- Link an existing item: Search your monday.com items and link the one that tracks this work. You can link more than one item to a post, including items linked to posts merged into this one.
- Unlink an item: Remove the link. The monday.com item is not deleted.
Use FeatureOS Inside monday.com
Once the FeatureOS app is installed and monday.com is connected, open any item and add the FeatureOS view. From there you can:
- See linked posts, including title, status, votes, submitter, and assignee, with a link to the full post.
- Create a new FeatureOS post (board, title, description, submitter email, and any custom fields that board uses). The new post is linked to the item right away.
- Search FeatureOS posts and link an existing one.
What you can do depends on who you are in FeatureOS. FeatureOS matches your monday.com account to a FeatureOS team member by email. Admins, members, and CSMs can see linked posts, create new posts, and link existing ones. Everyone else, including collaborators and monday.com users without a FeatureOS team account, can see linked posts but cannot create, link, or search. Use the same email address in monday.com and FeatureOS.
What monday.com + FeatureOS Does for Product Teams
Product managers turn customer feedback into monday.com items without copying and pasting between tools. Developers and operators stay in monday.com and can still see the request, the votes, and the customer behind it. When work moves, FeatureOS can update the post and notify the people who voted.
