Refiner is a dedicated in-app survey tool for SaaS, from $149/month billed monthly for up to 5,000 monthly active users. FeatureOS costs $60/month for 5 seats and covers feedback boards, roadmap, changelog and a knowledge base, with surveys in beta. Pick Refiner if surveys are the whole job.
A customer upvotes Dark mode on the public FeatureOS portal; in the admin panel it climbs the vote-sorted list to the top with 66 votes, goes Planned, then Shipped with a changelog entry and a help article, and syncs to Slack, Jira, Linear and Intercom.
FeatureOS vs Refiner
Feature Comparison
FeatureOS leads in 15 features that Refiner does not offer
FeatureOS
$60/mo
Seat bundles (5/10/15 seats, +$15/seat)
All 20 features included
FeatureOS includes 15 more features than Refiner
| Feature | FeatureOS | Refiner |
|---|---|---|
| Core Modules | ||
| Feedback Boards | Yes | No |
| Product Roadmaps | Yes | No |
| Changelog / Release Notes | Yes | No |
| In-app Surveys & Forms | Yes | Yes |
| Knowledge Base / Docs | Yes | No |
| AI & Analysis | ||
| AI Sentiment Analysis | Yes | No |
| AI Duplicate Detection | Yes | No |
| AI Included in Plan | Yes | No |
| Feedback Collection | ||
| In-app Feedback Widget | Yes | Yes |
| Public Voting Portal | Yes | No |
| Guest Submissions | Yes | No |
| Announcements | ||
| In-app Notifications | Yes | No |
| Email Notifications | Yes | No |
| Scheduled Posts | Yes | No |
| Integrations | ||
| Jira / Linear / GitHub | Yes | No |
| API Access | Yes | Yes |
| Slack Integration | Yes | Yes |
| Pricing & Access | ||
| Free Trial | Yes | Yes |
| Unlimited End Users | Yes | No |
| White-labeling | Yes | No |
Main Differences That Actually Matter
Short answer: pick Refiner if surveys are your main feedback channel and you want the most survey depth. Pick FeatureOS if you want feature voting, a roadmap and a changelog, with simple surveys alongside.
Pricing, checked 2026-11-04
- Essentials: $149/month billed monthly at 5,000 MAU. Unlimited responses and team members, all survey types, Slack notifications, basic integrations.
- Growth: $279/month billed monthly at 5,000 MAU. Adds event tracking, translations, API and webhooks, and data integrations.
- Enterprise: custom quote, annual billing.
Prices rise with MAU. Annual billing saves 17%. Refiner has a 30-day free trial (100 responses, no card), then a free plan capped at 25 responses a month. FeatureOS Starter is $60/month billed monthly ($600/year billed annually) for 5 seats, with a 14-day free trial; extra seats are $15/month. FeatureOS surveys are in beta.
Source: refiner.io/pricing, checked 2026-11-04. Prices in USD.
Recommendations by team type
- Growth team running NPS, CSAT and onboarding surveys: Refiner.
- Product team managing feature requests: FeatureOS.
- Startup on a budget that wants one tool: FeatureOS, for boards, roadmap, changelog and basic surveys from $60/month.
- Team with a large free user base: FeatureOS, since pricing is by team seat.
The feature table reflects what each vendor lists on its own site. A "no" means we could not find it listed, not that it can never be done. Spot an error? Tell us and we will fix it.
Advantages
Why Teams Choose FeatureOS Over Refiner
Feature requests, roadmap and changelog
Refiner collects survey answers. FeatureOS also gives customers a board to post and vote on ideas, a public roadmap and a changelog.
Priced by team seats, not users
Refiner prices by monthly active users. FeatureOS charges for team seats, so a growing user base does not raise the bill.
Lower entry price
FeatureOS Starter is $60/month billed monthly for 5 seats. Refiner Essentials is $149/month billed monthly at 5,000 MAU.
Strengths
Where Refiner Shines
An honest look at what Refiner does well
Mature survey product
Refiner offers in-app surveys for web and mobile, website popups, email surveys and survey pages, with NPS, CSAT, CES and PMF templates. FeatureOS surveys are in beta.
Unlimited responses and team members
Every Refiner plan includes unlimited survey responses and unlimited team members.
Free plan after the trial
Refiner has a 30-day trial, then a free plan capped at 25 responses a month.
Which tool
Which Tool is Right for You?
Honest take based on your situation
Choose Refiner if you...
- In-app surveys are your main feedback channel
- You need mobile SDK surveys and advanced targeting
- You want AI tagging of survey answers
- You do not need voting boards or a roadmap
Choose FeatureOS if you...
- You want customers to post and vote on feature requests
- You want a public roadmap and changelog
- Your user base is large and you want seat-based pricing
- Simple NPS and rating surveys are enough
TRUSTED BY THE BEST
1,500+ teams ship with FeatureOS.
Product, support, and leadership teams run their feedback loop on FeatureOS.
“Pricing felt right.Product felt intuitive.They even built a new feature for us!”
“Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work - all at a very reasonable price.”
“Building a new product brings endless feedback.We used FeatureOS to streamline this: CSMs assess impact before requests hit the backlog.Result: less noise for product, clearer priorities, and customers who feel heard.”
Customers
What teams say about FeatureOS
From product teams using FeatureOS
“By analyzing the feedback we were collecting, we identified areas where we needed to improve.”
Hanna Polynkevych Product Manager at Peopleforce“FeatureOS allows us to capture and manage feedback across multiple products from a common, easy to use tool.”
Louis Docherty Director, Customer Success at Komo Technologies“Every post is automatically transferred to our project management tool, where we can start working on it right away.”
Anna Carina Product at AnnyCompare
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FAQ
Frequently Asked Questions
Common questions about Refiner vs FeatureOS
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