Zendesk
Sync customer feedback, bug reports, or other posts with Zendesk and automatically create tickets with contextual links back to FeatureOS.
Zendesk + FeatureOS: Capture Feedback Directly From Support Tickets
Zendesk is one of the most popular customer support platforms for managing and resolving tickets. With the Zendesk + FeatureOS integration, your support team can capture feedback, feature requests, and bug reports directly from Zendesk tickets, without switching any tools.
This one-way integration brings customer voice from Zendesk into FeatureOS in a structured way, ensuring feedback is organized, trackable, and tied to real user conversations.
Getting Started with Zendesk + FeatureOS
Step 1: Install FeatureOS in Zendesk
- Log into Zendesk at zendesk.com/login.
- Click the Gear icon → Marketplace.
- Search for Hellonext (FeatureOS).
- Click Install → enter your Zendesk URL → sign in.
- Confirm installation. FeatureOS will now appear in your My Apps section.
Step 2: Connect Zendesk to FeatureOS
- In FeatureOS: Go to Dashboard → Organization Settings → Integrations → Zendesk.
- Enter your Zendesk subdomain.
- Click Connect.
That’s it, you’re ready to capture feedback from Zendesk tickets!
Using FeatureOS Inside Zendesk
Creating a Post from a Ticket
- Open a ticket in Zendesk.
- Click the Apps icon on the right panel to open the FeatureOS app.
- Click New Submission → enter title, description, select a FeatureOS board → click Submit.
- If auto-upvote is enabled in FeatureOS, the requester will automatically be counted as an upvoter (tagged as “Zendesk”).
- If moderation is enabled, posts will require approval before going public.
Upvoting an Existing Post
- In the FeatureOS app inside Zendesk, search for existing posts.
- Open the relevant post → vote on behalf of the customer or as yourself.
Viewing Customer’s Feedback History
- Within the app, you can also view all posts that the requester (linked to the Zendesk ticket) has submitted in FeatureOS.
Why This Helps
- Support teams: Capture feature requests and bugs at the moment they’re reported.
- Product managers: Get structured feedback directly from customer interactions.
- Customers: Know their voices are heard and funneled into the roadmap process.
Frequently Asked Questions
Common questions about the Zendesk integration.
It allows you to create new posts or upvote existing ones in FeatureOS directly from Zendesk tickets, making it easier to capture customer feedback during support interactions.
From the Zendesk Marketplace, search for “Hellonext (FeatureOS)” → click Install → sign in with your Zendesk URL.
In FeatureOS, go to Dashboard → Organization Settings → Integrations → Zendesk, enter your Zendesk subdomain, and click Connect.
Yes. You can create new FeatureOS posts by filling out a title, description, and board inside the FeatureOS app in Zendesk.
Yes. You can search for existing posts and upvote either on behalf of the requester or as yourself.
Yes. If auto-upvote is enabled, the requester is added as an upvoter and tagged as “Zendesk.”
Support teams that want to turn customer conversations into actionable feedback and ensure no valuable input gets lost in ticket threads.
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