If your engineering or operations team plans work in monday.com, the gap is familiar. Customers submit and vote on requests in FeatureOS. Someone later retypes the same title into a monday.com item. Statuses then live in two places, and the people who voted do not hear back unless you remember to tell them.

FeatureOS now integrates with monday.com so that loop can stay intact. Posts can become monday.com items automatically, statuses stay in sync in both directions, and your team can see what customers asked for without leaving monday.com.

This is for product teams whose engineering or operations work already lives on monday.com boards. If you want the full setup detail, start with the monday.com integration page or the help article. If you are looking for a customer feedback and feature request workflow that ends on a monday.com board, see monday.com customer feedback.

What the monday.com integration does

You can:

  • Push posts to monday.com automatically. A push rule creates a monday.com item when a post matches the boards, status, tags and team members you set, on creation or on approval.
  • Sync statuses both ways. When a post's status changes, FeatureOS can update the linked item. When the item's status changes, FeatureOS can update the post, and you can notify voters and subscribers.
  • Create or link items from a post. Send a single post to monday.com, or search and link an item that already exists. Unlinking does not delete the item.
  • See feedback inside monday.com. The FeatureOS Item View shows linked posts on an item, and lets FeatureOS admins, members and CSMs create or link posts from there.

When FeatureOS pushes a post, it creates an item with the post's title, adds an update with a link back to the FeatureOS post, and links the two so status sync can start. A post is pushed only once.

There is no automatic pull of monday.com items into FeatureOS as posts. From monday.com, you can still create a new FeatureOS post or link an existing one through the Item View.

How status sync closes the loop with customers

Each sync rule works in one direction, on the monday.com board and status column you pick. A board can have more than one status column, so the rule applies only to the column you choose.

When work moves in monday.com, a monday.com-to-FeatureOS rule can update the linked post. You choose whether that happens as soon as one linked item reaches the status (Any), or only when every linked item has (All). You also choose whether voters and subscribers get the usual status-change notification.

That is the close of the loop: the people who asked can see the post move, and they can be told, without a separate email written by hand.

If your organization uses custom statuses, you can turn on sync by custom status so the rules match those statuses instead of the default ones.

How to set it up

  1. Install the FeatureOS app once in your monday.com workspace. A monday.com admin, or a member allowed to install apps, can do this.
  2. In FeatureOS, go to Dashboard > Organization Settings > Integrations > monday.com > Connect. Sign in and approve access.
  3. Add push rules for the posts that should become items, then add status sync rules for each direction you want. Only boards with at least one status column are listed.

You need admin access to your FeatureOS organization, and your plan must include the monday.com integration. The monday.com account you connect must have access to the boards you want to use.

The monday.com integration help article walks through every option, including permissions, board-specific rules, and what to check if a post does not push.

Where to go next

  • monday.com integration for the product page, including how the Item View works and who can create or link posts from monday.com.
  • monday.com customer feedback if you want the use case: collecting feature requests and keeping a public loop while the work is planned in monday.com.
  • The help article for step-by-step setup.

1,500+ companies use FeatureOS. If your team already plans the work in monday.com, you can now keep the request, the votes and the status tied to the same item.