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Customer feedback software

Customer feedback software collects what customers tell you, through boards, surveys, widgets and support tickets, and puts it in one place you can sort and act on. For product teams, the best tools also connect that feedback to the roadmap and tell customers when you act on it.

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Buyer's checklist

What customer feedback software should cover.

Feedback arrives in many shapes. Check that a tool takes all of them and gets you to a decision.

Collect

  • Feedback boards and voting
  • In-app and email surveys
  • NPS and rating questions
  • Support ticket capture

Understand

  • Sentiment and keywords
  • Duplicate merging
  • Filters and saved views
  • Usage analytics

Act

  • Roadmap from feedback
  • Jira or Linear sync
  • Changelog and status emails
  • Knowledge base for answers

Govern

  • Private boards and SSO
  • Custom domain and branding
  • What the bill counts
  • Import and API

How FeatureOS does it

Boards, surveys and AI on one plan.

Requests and votes go on boards. Surveys and forms collect structured answers, and any response can be converted into a board post. AI adds sentiment, keywords and a summary to each post.

  • Feedback boards with votes and priority ratings
  • Forms and surveys with NPS and rating fields
  • Convert a survey reply into a board post
  • AI sentiment, keywords and summaries
  • Capture from Intercom, Zendesk and Slack
  • Roadmap, changelog and knowledge base included

Full detail on feedback boards, forms and surveys, AI, roadmaps.

Compared

Customer feedback tools compared.

From free starter plans to enterprise contracts. Pick by team size and what you need after feedback is collected.

ToolStarting pricePriced byPick it when
FeatureOS$60/mo (Starter, 5 seats)Team seats; unlimited end usersYou want boards, surveys, roadmap, changelog and docs together, priced by seat.
CannyFree (25 tracked users); Pro from $79/mo billed yearly, $99 monthlyTracked users (anyone who posts, votes or comments)You want a free start for a small user base.
FeaturebaseFree (1 seat); Growth $29/seat/mo billed yearlyPer seatYou want feedback and a support inbox in one tool.
UserVoiceFrom $1,000/mo billed yearly ($12,000/yr)Admins (20 included on Launch)You are an enterprise that needs a custom contract, security review and a Gainsight add-on.

Sources: Canny (2026-10-29) · Featurebase (2026-10-29) · UserVoice (2026-11-04). FeatureOS prices from our pricing page. Spot an error? Tell us and we will fix it.

Customer feedback software

Questions about customer feedback software

Have more questions?

Customer feedback software is a tool that collects feedback from customers, such as feature requests, survey responses, votes and support conversations, and organizes it so a team can find patterns and act. Product-focused tools add a roadmap and a way to tell customers what changed.

A survey tool asks questions you chose at a moment you chose. Customer feedback software also takes feedback customers volunteer, like feature requests and votes, and keeps it over time. FeatureOS does both: forms and surveys, plus boards, and a survey reply can become a board post.

Yes. FeatureOS forms include NPS and rating fields, and you can share a form by link, embed, email to a user segment, or the in-app widget. Responses can get an AI summary and sentiment on Growth and above.

Pricing ranges from free starter plans to enterprise contracts; the table above shows list prices with sources. FeatureOS charges only for team seats: 5 seats from $60/mo, with a 14-day free trial.

Link every piece of feedback to the work it caused, then tell the people who asked. In FeatureOS, moving a post to planned or shipped notifies its voters, and the changelog links back to the request.

Updated November 2026

Keep reading

The customer feedback library.

Guides

Glossary

Tools and comparisons

Pricing

Bring all your feedback into one place.

Pay only for team seats: 5 seats from $60/mo. 14-day free trial, no credit card.

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